Deliveries and Returns

DELIVERIES AND RETURNS

Shipping cost

The costs of delivery or provision will, in any case, be indicated to the Customer before any payment and only concern deliveries made in Europe.

In the event of delivery of the Product to the Customer in a store or in a partner location of the Publisher, the related costs are specified to the Customer at the time of the order.

The delivery costs indicated on the Site are understood to be in euros, all taxes included.

The customer has the option of choosing “click and collect”.

delivery time

Orders are delivered by La Poste, Colissimo within 5 working days of full receipt of the price by the Publisher.

Certain products or certain order volumes may nevertheless justify a delivery time of more than 5 working days. It will be expressly mentioned to the attention of the Customer during the validation of the order.

Damaged package

In the event of delivery of a package that is manifestly and visibly damaged, it is up to the Customer to refuse it in order to benefit from the guarantee offered by the carrier. The Customer must also inform the seller without delay, so that a new package is prepared for him, then shipped upon receipt of the damaged package in return. In such a case, the delivery times indicated above in these general conditions will no longer apply.

COMPLAINT - WITHDRAWAL - WARRANTY

Customer service

The Site's customer service is accessible from the contact page of the site: www.voilabiarritz.com or by email at bonjour@voilabiarritz.com or by post at the address indicated in article 1 of these general conditions.

Right of withdrawal – Distance selling

This article 8.2 is applicable to the Customer having the quality of consumer within the meaning of the introductory article of the Consumer Code.

Conditions for exercising the right of withdrawal

In accordance with the legislation in force in terms of distance selling, the Customer has a period of fourteen clear days to exercise his right of withdrawal without having to justify reasons or pay penalties, with the exception, where applicable , return costs.

The period mentioned in the preceding paragraph runs from either the day on which the distance contract is concluded for contracts relating to the supply of a service and/or the supply of digital content not supplied on a medium material, or from the receipt of the goods by the Customer or a third party, other than the carrier, designated by him, for contracts for the sale of goods and contracts for the provision of services including the delivery of goods.

In the case of an order relating to several goods delivered separately or in the case of an order for a good made up of batches or multiple parts whose delivery is staggered over a defined period, the period runs from receipt of the last good or lot or of the last piece. For contracts providing for the regular delivery of goods during a defined period, the period runs from the receipt of the first good.

When the fourteen-day period expires on a Saturday, Sunday or a public holiday or non-working day, it is extended until the next working day.

The decision to withdraw must be notified to the Publisher at the contact details indicated in article 1 of these general conditions by means of an unambiguous declaration. The Customer has, for example, the possibility of using the standard form provided at the end of these general conditions. In any event, the Publisher will send the Customer an acknowledgment of receipt of said withdrawal by e-mail as soon as possible.

Effects of the right of withdrawal

The Customer returns or returns the products to the professional or to any person designated by the latter, without undue delay and, at the latest, within fourteen days of the communication of his decision to withdraw.

When the right of withdrawal is exercised, the professional is required to reimburse the Customer for all the sums paid, as soon as possible and at the latest within fourteen days following the date on which this right was exercised. Where applicable, the professional may defer reimbursement until the Products are recovered or until the Customer has provided proof of the shipment of the Products, whichever comes first. Beyond that, the sum due is, by operation of law, productive of interest at the legal rate in force, as specified in article L. 242-4 of the Consumer Code.

Where applicable, the professional makes the reimbursement using the same means of payment as that used by the Client for the initial transaction, unless the Client expressly agrees to the use of another means of payment and insofar as the reimbursement does not incur any costs for the Customer. However, the professional is not required to reimburse the additional costs if the Customer has expressly chosen a more expensive delivery method than the standard delivery method offered.

The direct costs of returning the Product are the responsibility of the Customer. These costs are estimated at a maximum of 12 euros if, due to its nature, the Product cannot normally be returned by post.

The Customer's liability is only engaged with regard to the depreciation of the Product resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of this Product.

The conditions, deadlines and procedures for exercising the right of withdrawal are set out in the standard form provided at the end of these general conditions.

Termination of the contract on the Customer's initiative

The Consumer Customer may terminate the contract by registered letter with acknowledgment of receipt if the delivery date of the goods is exceeded by more than seven days. The Customer will then be reimbursed for the sums incurred by him when placing the order.

This clause is not intended to apply if the delay in delivery is due to a case of force majeure. In such a case, the Customer undertakes not to take legal action against the Publisher and waives the right to take advantage of the resolution of the sale provided for in this article.

Visible defects warranty

It is the Customer's responsibility to check that the Products are in good condition at the time of delivery. This verification must in particular relate to the quality, quantities and references of the Products as well as their conformity with the order. No complaint will be taken into account after a period of five days from delivery. In any case, any complaint concerning the delivered parcels will only be taken into account if the Customer having the quality of merchant has expressed reservations to the carrier in accordance with articles L. 133-3 and following of the Commercial Code.

Feedback

It is up to the Customer to return the product to the address of the Publisher's headquarters, accompanied by an explanatory letter requesting either repair, exchange or reimbursement.

In any event, the Customer is requested to follow the Publisher's instructions with respect to the return of the Products precisely.

The costs of returning the Product remain the responsibility of the Customer, except for consumer Customers implementing the guarantee of conformity of articles L. 217-4 and s. of the Consumer Code.

CUSTOMER SERVICE

The Site's customer service is accessible from the contact page of the site: www.voilabiarritz.com or by email at bonjour@voilabiarritz.com or by post at the address indicated in article 1 of these general conditions.